Returns, Refunds and Exchanges

At Reisto, we want you to be happy with your purchase. We offer a 30-day returns policy alongside your statutory consumer rights.

This policy applies to consumer purchases made through our online store. Nothing in this policy limits your legal rights.

Our 30-day returns policy

You can request a change-of-mind return within 30 calendar days after receiving your item.

For returns relying on our additional 30-day offer, items must be unworn, unused and unwashed, with their original tags attached and original packaging included. Trying an item on indoors to check the fit is fine.

Our additional 30-day offer excludes sale items, gift cards and products made to your individual specifications or clearly personalised for you.

These conditions and exclusions apply only to our additional offer. They do not restrict your statutory cancellation rights or your rights where goods are faulty, damaged or not as described.

Your legal right to cancel

For most online purchases, you have the right to cancel without giving a reason, from the time you place your order until 14 calendar days after the day you, or someone you nominate, receives the goods.

If goods from a single order arrive separately, this period normally runs from the day after you receive the last item.

You must tell us that you wish to cancel before the cancellation period expires. You then have a further 14 calendar days after notifying us to send the goods back.

This right also applies to sale items, subject to any applicable legal exceptions.

You may inspect items and try them on as you reasonably would in a shop. Opening packaging or removing tags does not automatically remove your right to cancel.

Where permitted by law, we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning. We will explain any deduction.

We do not charge cancellation or restocking fees.

How to arrange a return

Please email sales@reistoshootingsports.co.uk, preferably including your order number and the items you wish to return.

An order confirmation or other reasonable proof of purchase is sufficient. An original receipt is not essential.

We will promptly provide a return shipping label and instructions confirming the correct return address. If you prefer to arrange your own postage, you may use the return address provided in those instructions.

Please contact us before posting and use the return address we provide so your parcel reaches the correct location without unnecessary delays.

Our registered office is not our designated parcel-return address.

You do not need our approval to exercise your statutory right to cancel. You may use the cancellation form below or send any other clear statement telling us that you wish to cancel.

For returns under our additional 30-day offer, please send the item back within 14 calendar days after requesting the return.

Please package items securely and retain proof of postage.

Return postage

For change-of-mind returns, you are responsible for the direct cost of return postage, provided we informed you of this before purchase, unless we have agreed otherwise.

If you choose to use a return label supplied by us, we will explain any charge before you agree to use it. Alternatively, you may arrange your own return postage.

We will cover reasonable return costs for goods that are faulty, damaged on arrival, incorrect or otherwise do not meet your statutory rights. Please contact us so we can arrange a suitable return method.

Faulty, damaged or incorrect items

We have a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described.

If there is a problem with your order, please contact sales@reistoshootingsports.co.uk as soon as reasonably possible. Describe the issue and, where helpful, include photographs.

For faulty or otherwise non-conforming goods, you normally have a legal right to reject them for a full refund within 30 days after delivery.

Your rights continue after 30 days. Depending on the circumstances, you may be entitled to a repair or replacement at no cost. If this is unavailable, unsuccessful, or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or to reject the goods for a refund.

You do not need the original packaging or attached tags to exercise your faulty-goods rights. These rights also apply to sale items and personalised products.

Personalised products and gift cards

The statutory change-of-mind cancellation right generally does not apply to goods made to your individual specifications or clearly personalised for you, such as clothing embroidered with your name.

Choosing a standard size or colour does not, by itself, make an item personalised.

Gift cards are excluded from our additional 30-day returns offer. Any statutory cancellation or refund rights that apply remain unaffected.

Exchanges

If you need a different size, colour or product, please contact us.

For a change-of-mind exchange, the quickest option is usually to return the original item under this policy and place a separate order for the replacement, subject to availability.

This does not affect your legal right to a replacement where goods are faulty.

Refunds

For eligible change-of-mind returns, we will refund you without undue delay and no later than 14 calendar days after receiving the returned goods or, if earlier, receiving evidence that you have sent them back.

If no goods need to be returned, we will refund you within 14 calendar days after you notify us of cancellation.

When you cancel an entire order under your statutory cancellation right, we will also refund any standard outward delivery charge. If you selected a more expensive delivery service, we will refund only the cost of our least expensive standard delivery option.

For returns relying solely on our additional 30-day offer, we refund the price paid for the returned item. Original delivery charges are not refundable under that additional offer.

For faulty goods where you are entitled to a refund, we will refund you without undue delay and within 14 calendar days after agreeing that you are entitled to it.

Refunds will be made using your original payment method unless you expressly agree otherwise. We will not charge a refund-processing fee.

Your payment provider may take additional time to display the refund. If you need help checking its progress, please contact us.

Contact details and registered office

Reisto Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: sales@reistoshootingsports.co.uk

This is our registered office, not our designated parcel-return address. Please contact us for a return label and parcel-return instructions.

Written cancellation notices may be sent to the address above or by email.

Model cancellation form

Complete and return this form only if you wish to cancel your contract. Using it is optional.

To: Reisto Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: sales@reistoshootingsports.co.uk

I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods ()/for the supply of the following service (*):

Ordered on ()/received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.